Product support 24 hours a day, 365 days a year
We know the panic that comes when a print line goes down – that’s why (unlike the competition) we’re here for you whenever you need it. We offer fast and professional servicing of all our products to have you up and running in no time – it’s what we do!
When you’re experiencing issues with your current systems and getting no resolution from the manufacturer, we will address your concerns, then work directly with the manufacturer to get a resolution.
For engineering resources on future projects, we meet with you and discuss the scope of the project, then work with the chosen manufacturing company and drive the project through completion.
Our qualified technicians are able to come to your facility for a full analysis of your equipment. Upon completion of our analysis our technicians will identify components that need replacing and provide installation as needed.
In-house or On-site service
We know there’s no one-size-fits-all solution to print issues, so we offer servicing of our products both in-house (at our location) and on-site (at your location). If you’re unsure what exactly you need, our team of experts will work with you to diagnose the issue and find solutions that work.
Midwest Print Solutions prides ourselves on being the industry leader in service. Instead of sending your product to the manufacturer (often times overseas!), we’ll figure out how to quickly get your product fixed so your print lines are running efficiently again quickly. Our in-house technicians are experts with each and every product we offer, so when you have a problem just give us a call.
Schedule of charges for technical services
Explanation of Charges
|Hourly||$120.00 USD||8-hour day Monday — Friday|
|Minimum Local Charges||$550.00 USD||Monday — Friday|
|Overtime||$150.00 USD||All work in excess of 8-hours per day Monday — Friday; All day Saturday|
|Sundays & Holidays||$175.00 USD||Sunday & Holiday Labor|
|Transportaion, Meals & Hotels||Actual Cost||All cost for round trip airfare, car rental, taxi, etc.; meals, incidentals, living accommodations|
|Travel Time||$80.00 USD||Monday — Friday|
|Travel Sundays & Holidays||$95.00 USD||Sundays & US Holidays|
Other Terms & Conditions
- All rates are hourly
- Terms are subject to credit approval
- Terms: Net 10 days